Return and Refund Policy

Thank you for shopping with us at Ecuyeres Jewelry Co. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your jewelry, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.

To initiate a return, please contact our customer service team at info@ecuyeres.com to obtain a return authorization. Please do not send your purchase back to the manufacturer without prior authorization.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at Info@ecuyeres.com.